통합체계지원에서의 품질관리 정량적 평가 지표 개발

서양우¹^{, *} ; 김성범² ; 박유빈² ; 안지수²

1LIG넥스원 미사일시스템 IPS연구소 수석연구원
2LIG넥스원 미사일시스템 IPS연구소 선임연구원

Development of Quantitative Evaluation Indicator for Quality Management in Integrated Product Support

Yangwoo Seo¹^{, *} ; Seongbum Kim² ; Yubin Park² ; Jisoo Ahn²

1Chief research engineer, Missile Systems Integrated Product Support R&D Lab, LIG Nex1
2Research engineer, Missile Systems Integrated Product Support R&D Lab, LIG Nex1

Correspondence to: *Yangwoo Seo Missile Systems Integrated Product Support R&D Lab, LIG Nex1 20, Daewangpangyo-ro, 851 beon-gil, Sujeong-gu, Seongnam-si, Gyeonggi-do, 13449, Republic of Korea Tel: +82-31-326-9255 Fax: +82-31-326-9001 E-mail: yangwoo.seo2@lignex1.com

초록

공급자가 제공하는 제품 및 서비스가 일정한 기준을 불만족하는 경우 반드시 조치 활동이 수반되는 품질관리 프로세스가 실행되어야 한다. 이에 따라, 본 논문에서는 제품/산출물의 대한 품질 평가를 반영할 수 있는 정량적 평가지표를 개발하였다. 우선, 9가지 체크리스트 항목별로 각각의 평가항목을 세분화하였다. 이 후, 세분화한 평가항목에 대한 정량 평가지표인 만족도를 설정하였다. 이 때, 만족도는 만족(S), 보통(N), 불만족(D) 3가지로 구분하여 평가점수를 부여하였으며, 품질통제점별로 정량 평가 점수가 80점 미만이면, 보완 후 재수행하는 절차를 수행하도록 하였다. 본 논문의 정량 평가가 가능한 품질관리시스템을 적용하면, 객관성 및 신뢰성이 확보된 품질관리가 가능하다.

Abstract

If the products and services provided by the supplier do not meet certain criteria, a quality control process involving action activities must be implemented. Accordingly, a quantitative evaluation index that can reflect the quality evaluation of products/outputs was developed. First, each evaluation item was subdivided by nine checklist items. After that, satisfaction was set. At this time, the satisfaction level was divided into three categories of somewhat satisfied(S), neither satisfied(N), and somewhat dissatisfied(D) to give evaluation scores, and if the quantitative evaluation score for each quality control point was less than 80 points, the procedure to corrective action was performed. If the quality management system capable of quantitative evaluation of this paper is applied, quality management with objectivity and reliability is possible

Keywords:

Quality Management, Level of Quality Management, Quality Control Gate, Integrated Product Support, Life Cycle Sustainment Plan

키워드:

품질관리, 품질관리수준, 품질통제점, 통합체계지원, 수명주기관리계획서

References

MIL STD 109C, “Quality Assurance Terms and Definition,” Department of Defense, pp. 17-18, 1994.
ISO 9000, “Quality Management Systems,” The International Organization for Standardization, p. 3, 2015.
DTaQ Regulation, “Basic Regulation for Quality Management of Materials,” Defense Agency for Technology and Quality, p. 1, 2023.
MIL STD 1535B, “Supplier Quality Assurance Program Requirements,” Department of Defense, p. 2, 1992.
MIL HDBK 50A, “Evaluation of a Contractor’s Quality Program,” Department of Defense, p. 8, 1990.
DAPA Directive 814, “Defense Business Quality Management Regulation,” Defense Acquisition Program Administration, p. 6, 2023.
Y. W. Seo, Y. K. Kwon, M. K. Seo, H. Y. Yong, J. W. Jung, H. J. Lee, “Development of Quality Management System for Integrated Product Support,” Journal of the KNST, Vol. 7, No. 1, pp. 37-42, 2023.